My Mogul offers delivery across South Africa using trusted third-party courier services. Deliveries within selected nearby areas may be completed directly by the My Mogul team.

1. Delivery Charges

Delivery fees are calculated automatically at checkout based on your delivery address, order details and the available delivery method.

The applicable delivery charge will be displayed before you complete payment.

2. Courier Deliveries

Orders outside our local delivery area will generally be sent using a third-party courier service.

Once your order has been completed and handed over to the courier, delivery times may vary depending on your location, the courier service and circumstances outside our control.

Where tracking information is available, it will be provided to you once your order has been dispatched.

3. Local Deliveries

Orders within selected nearby areas may be delivered directly by My Mogul.

The available delivery option and applicable delivery fee will be shown at checkout based on your delivery address.

My Mogul may contact you to arrange or confirm delivery where required.

4. Production & Delivery Times

Please note that the delivery period is separate from the production period.

For customised, printed or branded products, production only begins once payment has been received and all required print-ready artwork or artwork approvals have been completed.

Any production time shown on a product page should be added to the estimated delivery time.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct postal code and contact details.

Please ensure that someone is available to receive the order at the supplied address.

Additional delivery charges resulting from an incorrect address, failed delivery attempt or requested redelivery may be charged to the customer.

6. Receiving Your Order

Please inspect your order as soon as possible after delivery.

If your parcel appears damaged when delivered, please take photographs of the packaging and products and contact My Mogul as soon as reasonably possible.

If an item is damaged, defective or incorrectly supplied, please provide your order number, details of the issue and clear photographs so that we can assess the matter.

7. Courier Delays

My Mogul will make reasonable efforts to ensure that completed orders are dispatched promptly.

Third-party courier services operate independently from My Mogul. Courier delays caused by traffic, weather, operational issues, peak periods, public holidays or other circumstances outside our reasonable control may affect the expected delivery date.

We will assist with courier-related delivery enquiries where reasonably possible.

8. Collection

If a collection option is available for your order, this will be displayed at checkout.

Please wait for confirmation that your order is ready before arranging collection.