Please read these terms carefully before placing an order with My Mogul, particularly when ordering customised, branded or printed products.

1. Introduction

Welcome to My Mogul. By placing an order through our online shop, you agree to the terms and conditions set out below.

2. Products & Orders

We make every effort to display our products, specifications, sizes and colours as accurately as possible.

Product images and mock-ups are provided as a visual guide. Colours displayed on a screen may differ slightly from the final printed product due to differences between screens, printing processes, materials and finishes.

All orders are subject to product availability and acceptance by My Mogul.

We reserve the right to correct pricing, product information or website errors before an order enters production.

3. Pricing & Payment

All prices displayed on our website are in South African Rand (ZAR).

Any applicable VAT, delivery charges or additional services will be displayed during checkout or communicated before production begins.

Orders will only be processed once the required payment has been successfully received, unless alternative payment terms have been agreed to in writing.

4. Custom & Printed Products

Many My Mogul products are manufactured, printed, branded or customised specifically for each customer.

Once a customised order has been approved and entered production, it cannot normally be cancelled, returned or exchanged because the product has been produced specifically for you.

Customers are responsible for checking all product specifications, quantities, sizes, wording and artwork before approving an order.

5. Artwork Requirements

Artwork submitted for printing must be supplied as a print-ready PDF at the correct dimensions and suitable resolution.

The customer is responsible for ensuring that all spelling, contact details, logos, images, dimensions and other information contained in supplied artwork are correct.

If artwork is not print-ready or requires modification, My Mogul may provide a separate quotation for artwork preparation or design services.

Where an artwork proof or product mock-up is supplied for approval, production will only proceed once approval has been received.

Approval of artwork confirms that the customer has checked and accepted the design, spelling, dimensions, positioning and content.

My Mogul cannot accept responsibility for errors contained in artwork that has been supplied or approved by the customer.

6. Colour & Production Variations

Printed colours may vary slightly from colours displayed on a computer or mobile device.

Minor variations may also occur between separate production runs, materials and printing methods.

Reasonable production tolerances in colour, positioning, finishing and dimensions are not considered defects where they fall within normal industry standards.

If an exact colour match is essential, this must be discussed with My Mogul before placing the order.

7. Production Times

Production times displayed or communicated are estimates and generally begin once payment, final artwork and any required artwork approval have been received.

Delays caused by late artwork submission, artwork changes, approval delays or information supplied incorrectly by the customer may affect the completion date.

We will make reasonable efforts to meet agreed production dates but cannot guarantee delivery dates where circumstances are outside our reasonable control.

8. Delivery

Customers are responsible for providing a complete and accurate delivery address.

Delivery times are estimates and may be affected by courier delays, public holidays, remote delivery areas and other circumstances outside our control.

Please inspect your order as soon as possible after delivery.

We want customers to receive products that meet the specifications of their approved order. Returns and refunds are handled in accordance with applicable South African consumer law and the conditions below.

9. Customised & Made-to-Order Products

Products that have been personalised, branded, printed or manufactured specifically according to the customer’s instructions cannot generally be returned simply because the customer has changed their mind.

This includes products produced using customer-supplied or customer-approved artwork.

This does not affect your rights where a product is defective, damaged, incorrectly supplied or does not reasonably match the approved order.

10. Standard Non-Customised Products

If a standard, non-customised product qualifies for return, it must be returned unused, in its original condition and with its original packaging.

Proof of purchase or the relevant My Mogul order number may be required.

Please contact us before returning any product so that the return can be assessed and the correct return instructions provided.

11. Damaged, Defective or Incorrect Products

If you receive an item that is damaged, defective or materially different from what you ordered, please contact My Mogul as soon as reasonably possible after receiving the order.

Please provide your order number, a description of the problem and clear photographs showing the issue.

Once the claim has been assessed, My Mogul will provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include repair, replacement or refund.

Please do not return products before receiving return instructions from us.

12. Refunds

Approved refunds will be processed using the original payment method where reasonably possible.

Bank and payment-provider processing times may vary. Once a refund has been processed by My Mogul, the time taken for the funds to reflect in your account may depend on your bank or payment provider.

Delivery charges and return courier costs may not be refundable where the return results from a change of mind or an error made by the customer.

Where the product supplied by My Mogul is confirmed to be defective, damaged or incorrectly supplied, reasonable return arrangements will be made in accordance with applicable consumer law.

13. Exchanges

Customised products cannot generally be exchanged once produced unless there is a confirmed defect or production error.

For eligible standard products, exchanges are subject to stock availability and the condition of the returned product.

14. Order Changes & Cancellations

Contact us immediately if you need to change or cancel an order.

If production has not yet started, we will make reasonable efforts to accommodate the request.

Once artwork has been approved and production has started, changes or cancellations may no longer be possible. Additional costs resulting from requested changes may be charged to the customer.

15. Customer-Supplied Content

By supplying artwork, logos, photographs, trademarks or other content to My Mogul, you confirm that you have the necessary permission or rights to use that material.

My Mogul will not be responsible for claims resulting from the unauthorised use of material supplied by a customer.

We reserve the right to refuse artwork or content that is unlawful or cannot reasonably be reproduced using our production processes.

16. Website Information

We make reasonable efforts to keep product information, pricing and availability accurate.

Occasional errors may occur. If an error affects an order, we will contact you before proceeding where reasonably possible.

17. Privacy

Personal information submitted through the My Mogul website will be handled in accordance with our Privacy Policy and applicable South African data protection requirements.

Information required to process an order may be shared with service providers such as payment processors and courier companies where necessary to complete the transaction.